NET PROMOTER SCORE
Our commitment to excellence through Net Promoter Score® (NPS®)
Your voice, our drive: advancing together
SD Worx puts you at the centre of everything we do. We count on you, as a customer, to help us improve continuously.
- You keep us connected: By sharing your needs and providing direct insights into your experiences, you help us maintain high standards.
- You guide our improvements: Your feedback shows us clearly what we’re doing well and where we can improve, enabling us to continuously enhance our product and service quality.
- You guide our focus and help us lead: Your input helps us concentrate on what matters most: your satisfaction and loyalty. Thanks to you, we remain at the forefront of the payroll industry, always striving to meet your expectations.
Net Promoter Score
At SD Worx, we strive for excellence and are passionate about delighting you. To measure and enhance our product and service quality, we use the Net Promoter Score (NPS) method.
NPS is a simple yet powerful tool that helps us understand your satisfaction and loyalty. It’s a widely used benchmark that measures how likely you are to recommend our products or services to others, using a scale from 0 (not at all likely) to 10 (very likely). Based on your responses, we categorize customers like you into three groups: promoters, passives, and detractors.
We calculate the NPS score by subtracting the percentage of detractors from the percentage of promoters. This score, which ranges from -100 to +100, reflects your overall experience with us. A positive score means that we have more promoters than detractors, showing that you’re more likely to recommend us.
Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld
Our commitment
We don't just want to collect NPS data; we take every piece of feedback seriously and act on it.
- We carefully review your input to identify issues and areas for improvement. Your insights are invaluable in helping us understand your needs better.
- We follow up with you to better understand your concerns and address any issues.
- Your feedback directly shapes the improvements we make to enhance your experience. Every suggestion you make helps us evolve and deliver better service.